Serial Number Scan Errors
Process: Inventory Count/Add/Adjust and Cycle Count
Cause: Loss of Internet Connectivity.
Occurs: Received after tapping confirm on scan of a Serial number that has not been added to HME360 previously and ERP (Brightree, Bonafide, etc.) sync is enabled.
Solution: Scan Serial Number again, prior to tapping confirm button move to area with better connectivity then tap on confirm or enable cellular services on mobile device.
Process: Inventory Count/Add/Adjust and Cycle Count
Cause: Loss of Internet Connectivity.
Occurs: Received after tapping confirm on scan of a Serial number that has been added to HME360 previously and ERP (Brightree, Bonafide, etc.) sync is enabled.
Solution: Tap Cancel. Item will be in scanned products. move to area with better connectivity or enable cellular services on mobile device, then tap on “Submit” .